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Business details

Hotels & Events

720 N Sam Houston Pkwy E  Houston , Texas, 77060

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(281) 227-3900

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What People Are Saying about   Intown Suites

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Horrible staff. Horrible everything. Rooms are nice and clean tho. Maintenance is very rude. The worker Donald at the front desk was very disrespectful. My room got broken into while I was at work working a 12hr shift, I got off and arrive at the room at 10pm from work with my two toddler just to come to the room and to be locked out after I paid my rent for the week. It took me 30 long mins to get in touch with the certacey office. After reaching him he tells me that he cannot open my door until I talk to the office staff at 11am. They wouldnt even let me in the room to pack my stuff and leave let alone go in the room for my id so I could get another room. I return to the hotel at 11am sharp and demanded a refund thats when donald the front desk clerk rudely said no to my refund. Im in the process of pressing charges. I hated my experience at intown suits located on 720 N Sam Houston Pwky E
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Horrible place! My family stayed there for about 3 weeks after relocating from California. We were desperate for a place to stay until we found a home and it was the cheapest we could find online. I see the saying goes you get what you pay for. First week there we were welcomed my half dollar sized roaches!!!! There were also ants and termites perdiocally crawling along the window seals and in the closets. I notified the front desk and the clerk did advise that she would have the room sprayed and traps left. I really felt like she could care less though and I was bothering her with my complaint.I bought a can of bug spray myself and I ended up making the bug problem worse. Day by day huge roaches would stubble out to the kitchen floor trying to escape. It was terrible. (see picture I took of the many roaches that I killed) It was so bad I started naming them. The first roach I named was Fast & Furious because that is how that sucker ran around in the kitchen area. Then there came Fast & Furious the sequel, III & so on LOL! Maintenance staff is rude also. Toilet stopped up and a kitchen cabinet literally fell off the hindges while watching tv....smh. When they finally came the next day we were greeted eith a rushed, irritated attitude. There was constant rift raft type people hanging out at night in the parking lot which was disturbing because the front desk clerk admit they had problems of car break ins and thefts in the past. Last week we were there husband's car was scrapped by another car which was the icing on the cake. The hotel constantly smells bad, place is just flat out filthy!!! Box spring mattress looks like they have never been cleaned or replace since that place has opened. OMG there is sooooo much more I could say but in short, do NOT stay there. Pay THE Extra MONEY FOR A Clean And Safe hotel. I wouldn't recommend this place to my worse enemy!
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It's quiet
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The staff is very nice. The room pretty clean, could've been a little cleaner. Apparent mold in the bathroom but overall clean. Very nice for the price because we have stayed at one on FM 1960 and it was horrid. We got a queen size bed, fold out love seat, kitchenette, bathroom, cable and wifi for less than the crappy one. Its a smoking room so yay!

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