I visited Spa Sundara because I had a gift card for a 60 minute Facial. Trying to make an appointment was very difficult because almost everyday was booked. I actually took that as a good sign because I assumed everyone really enjoyed their facials. I finally booked an appointment, and was told if I need to cancel, to do so within 24 hours of the appointment time, or half the gift card was taken. Wow!
When I first entered the Spa, the front counter staff was on the phone. I sat and waited for about 10 minutes until she got off the phone with a customer. She led me to the back to change and into another room where there were refreshments waiting (water, coffee, tea). The woman doing the facial then greeted me and we began the treatment. I explained to her that I had a head cold, and breathing through my nose was pretty difficult. I think it was a mixture of the cold and her continuously covering up my mouth that made the facial difficult to enjoy :( Also, there were several times she would lay a hot towel on my face, which felt very nice. I assumed that while the hot towel was doing it's magic to my pores, that she would focus on something else, like my neck or shoulders, but she would just sit there and wait several minutes. It just seemed like time spent wastefully.
Also during the facial, there was no extraction performed. Every facial I have had in my life has had some type of extraction, which in my opinion is the best part of the facial because you are able to get blackheads and dirt you normally wouldn't be able to get at home. I looked afterward at the definition of services, and they covertly state "extraction performed if necessary". Interesting....!
Once it was finished, they alloted 5-10 minutes of the facial for you to just sit in the room and relax. Yes it was nice to relax, but I'm sorry; if I pay for a 60 minute facial, I would like a 60 minute facial. Further the day after, I had a sore neck from the quick neck message I was given.
I grew up in the Miami area, and I'm not sure if I have just been spoiled with great facials or what, but this definitely was not one of them.