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Playtime Pool Service provides pool openings, pool closings, pool cleanings, liner replacement, pump & filter repair & replacement, line replacement, and pool renovation services to Southern Fairfield County swimming pools.

Pool Opening, Closing, & Cleaning Services

Playtime Pool Service

Find Reviews and Recommendations for Playtime Pool Service in Wilton, CT. Find out what others thought of Playtime Pool Service

What a courteous, capable team. Israel is especially polite and efficient. By Peggy Jay, New Canaan, CT

Playtime Pool Service has been excellent to work with! Meg handles all of the administrative and communication work  effectively and efficiently and the service men do a great job keeping the pool clean and in service. Very professional and personable team! Thank you Meg and team!

I have been using Playtime Pool Service for the last 3 pool seasons. We inherited an aging pool from the previous home owners, and Playtime has been phenomenal to work with as each piece of equipment has needed to be repaired or replaced. Their customer service is top notch, and they take the time to explain in great detail how to care for and maintain by pool system, saving me the weekly/monthly cost of on-site maintenance. I will use them for many years to come.

Your company is the best !!  Have enjoyed a good, working relationship with you since 1995.  Your employees are polite & courteous and do a thorough job.  My questions are answered in a timely manner and the prices are reasonable.  Thanks so much !  Gene Groves

We’d never had Playtime Pool Service open our pool before and should have left it that way. What a clusterbomb of a disaster. 

The technician Playtime Pool Service sent, Israel, was poorly trained and overworked. When he started, he never asked where he should aim the waste water hose from cleaning, and he complained that he had 8 more stops after us (we were the second or third one).

So the pool waste water ran down a hill and ruined our organic vegetable garden. The plants were killed. Israel wasted so much water during cleaning we had to get new pool water delivered. We had 1200 gallons of water put back in. The company that delivered the water said they’d never seen anything like this from a pool cleaning.

Israel did not know how to install a pool ladder. He said, “But I don’t know how to do that!” At one point he said the ladder didn’t have to be anchored to the deck, that water in the pool would hold it in place. Wrong! After we pointed out to him where to bolt the ladder to the deck, it wobbled dangerously. We called Playtime Pool Service and said it was unsafe and should be re-anchored. Their response was, “Call another pool company.”

A few days later water started leaking from our pump that’s only three years old. When Israel took away the pump for repair, he never plugged the lines. We also discovered the handles on the valves had been broken. So right after paying $346 for pool water we  lost two more inches within 6 hours because of Israel’s oversight. When our emergency calls to Playtime weren’t returned, we had to find someone else to plug the lines that day because we were going to lose even more water while we waited for Playtime to call us back. Another $120.

After that, the  valve on the salt cell they said they had fixed at the opening started leaking again. So we had to pay for that too. In all, we were out-of-pocket $546 on top of the cost of Playtime’s opening fee.

Later we found dead plants where Israel had parked his truck. Our landscaper said it was a salt spill. We also discovered later we were sold excessive bags of salt we didn't need.

This whole nightmare was caused by Playtime Pool Service. The owner, Meg Kenedy, who we spoke to and emailed many times,  refused to take responsibility for any of this. She tried to blame us. She even said Israel was her best employee. If he’s her best, who’s her worst?

We filed a complaint with the CT Dept of Consumer Affairs. In her response, Meg denied everything. Though she said she would reimburse us for the cost of plugging the lines, she later refused to pay us, saying she didn’t approve of the repairman’s license, which was B.S. He did a fine job.

If you’re seriously considering using Playtime Pools, I urge you to see our full complaint. Call 860-713-6300 or 800-842-2649 to request access to the Playtime Pool Service file online. After you read our complaint and Meg’s responses, you can decide if you want a company like this coming anywhere near your pool.

Playtime Pool Service
Wilton, Connecticut, US

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Playtime Pool ServiceWilton, Connecticut, US